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Find a job and improve your career with effective Business English

23 Oct

Searching for a job? You’ll need an effective CV!

Today’s job market is extremely competitive and you need to give yourself an advantage when applying for jobs. The most important document you need is a really impressive CV, written in perfect English.

Robert Dennis, the founder of the Milan Business English Network, has published an online course that can help you speak and use English more effectively: Effective Business Communication in English. Section 7 of this course shows you, step by step, how to write a great CV and make a better impression when you apply for jobs.

Visit Robert’s online Academy now and sign up for the course!

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Posted in Business English, Find a Teacher, Jobs and CVs

Riverstone and Interpret the Future team up again with OpenKnowledge at the Social Business Forum 2016

06 Jul

Now in its ninth year, the Social Business Forum, Europe’s premier speaker and networking event dedicated to social business, will take place in Milan on the 6-7 July 2016. Organised by OpenKnowledge, the management consulting company focused on social and digital transformation, and held once again at the Marriott Hotel in the capital city of fashion and design, SBF16 will bring together features a unique offer of visionary keynote speeches, success stories and discussion panels organized in a Free and Premium Conference. The Free Conference includes the keynote speeches in the mornings of July 6th and 7th delivered by outstanding and internationally-known experts.

The theme of this year’s Social Business Forum is the Platfirm Age: Plug your Business – Play your Future. The focus of many of the keynote presentations will be on how platform-companies, such as Airbnb, Facebook and LinkedIn, have revolutionised traditional business models and developed continuously-evolving structures where value is co-created with users / customers.

All the keynotes will be simultaneously translated by Interpret the Future, the Social Business Forum’s longstanding specialist interpreting partners. This year, the team includes ItF founder members Loredana Nano and Alice Bertinotti. Daniela Negru will also be in the booths helping the team to provide a highly professional conference interpreting service. The project is managed by Robert Dennis, director of Riverstone Language & Communications.

Find out more…

by Robert Dennis

Robert has created an online Business English course on WiziQ. Sign up for the free edition!

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Posted in Business English, Business News, Communication, Events, News

Franglish: the language exchange event for native Italian and English speakers

01 Apr

There’s an exciting new way to practise your language skills in Milan. It’s called FRANGLISH and we spoke to Franglish co-founder Steven Annonziata to find out all about it…

NetworkMilan.com: What is Franglish?

Steven Annonziata: Franglish is a language exchange event (Italian/English exchange in Milan and Rome) taking place every week in some of the best venues across your city. The goal of FRANGLISH is simple: to learn a foreign language in a relaxed atmosphere and to improve your language skills in a great environment where you can start meeting locals and forming friendships! It’s more of a social event than a language lesson. Our experience abroad taught us that the best way to learn a language is to talk about things we know and like. With FRANGLISH you can talk about anything and everything without the fear of being judged.

Network Milan: How does Franglish work?

Steven: Firstly, you start by registering through the website http://www.franglish.eu, then the participants meet up in a bar or restaurant with a floor or room dedicated to Franglish, from 7pm to 9pm, for the price of 10 euros including one drink. After the welcome drink, they start their first one-to-one mini-conversation. Each session lasts for 15 minutes; Italians and anglophones alternate half of the time in Italian, half in English with at least 5 different people. After the 15 minutes is over, they switch tables and meet a new partner! Out of inspiration? If needed, a bilingual organiser is there to help people break the ice and guide them via conversation suggestions.

Network Milan: Where do Franglish events take place?

Steven: Franglish events take place in bars and restaurants, usually on Tuesdays or Wednesdays from 7 to 9pm. A room is dedicated to Franglish.

Network Milan: Which cities / countries does Franglish operate in?

Steven: We organise Franglish events in Italy (Milan and Rome), France (Paris, Nice, Lyon, Lille, Montpellier, Bordeaux, Toulouse, Strasbourg and Grenoble), Belgium (Brussels), the UK (London and Cambridge), the USA (Chicago and San Francisco) and Canada (Toronto).

Network Milan: Where did you get the idea for Franglish?

Steven: I founded FRANGLISH with a friend, Nicolas Saurel. We have lived abroad, and back in France we started thinking about how we had only had a few opportunities to practise English with native speakers: it is not that easy to meet and create friendships with anglophones in France. We had tried many options spanning from very formal and quite expensive lessons to big parties where it can be sometimes difficult for attendees to overcome shyness. In essence, we couldn’t find a happy medium, so we decided to create it ourselves and came up with FRANGLISH.

Franglish is about making progress while having fun. In the friendly atmosphere of the best venues we offer anglophones and italians the opportunity to discover and share their language and culture while having a drink together. Not hidden behind their computer screens, but in person, in real life.

Network Milan: Is Franglish speed dating? If not, what are the differences?

Steven: FRANGLISH is not an ‘aperitivo’ or a new approach to speed dating: it is a social event that allows you to (re)discover a language and a new culture. Franglish aims to create a link between communities that have a lot to learn from each other. So if your goal is to practise a language while making new friends, Franglish is made for you. If you’re looking for the love of your life, then I’m sure there are plenty of events made for you, but not Franglish I’m afraid.

Network Milan: What sort of people is Franglish aimed at?

Steven: Franglish is aimed at people looking to improve their language skills. Practising is the key, and practising with native speakers is even better.

Network Milan: Are there any language levels / minimum language skills required, etc?

Steven: Not really, all levels/ages are welcome at Franglish. Of course, it will be easier if you’re able to hold a conversation in the language you’re learning, but it’s not a necessary requirement of FRANGLISH.

Network Milan: How much do the events cost (typically)?

Steven: The average cost is 10€ and it includes a welcome drink.

Network Milan: Why is Franglish different from / better than straightforward language exchanges / lessons (classes), etc

Steven: Franglish is different from any other language exchange because of its format/organisation. The one-to-one conversations allow people to practise their language skills during the two-hour-long event. You sit with a native speaker in front of you and you have no choice other than talk to them! So even if your language skills are not that great (at least if that’s what you think) or if you are a bit shy, it won’t be a problem at Franglish.

People come back every week and we get great feedback so we’re pretty sure they really like it!

Network Milan: Franglish is already in a lot of places. Do you plan to expand it even further?

Steven: Yes. Within a year we are aiming to launch Franglish in a lot of new places, especially in Europe and the USA.

Network Milan: How can I find out where Franglish events are taking place in my area?

Steven: That’s quite easy. Just visit our website www.franglish.eu and select the city where you live. All the information is updated every week. Signup is mandatory on the website so don’t forget to do it.

Network Milan: Thanks for taking the time to speak to us!

Steven: Thanks for the interview and I hope to see a lot of expats, students, language enthusiasts and people who just want to practise speaking English or Italian at Franglish soon.

Interview for NetworkMilan by Robert Dennis.

You can discover more Franglish events in Milan on the Club Tutti Expats International of Milano MeetUp group, including dates, locations and photos of recent events.

If you would like to attend a Franglish event, however, it is VERY IMPORTANT that you register with Franglish via their website http://www.franglish.eu.

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Posted in Business English, Networking, Speaking

Delivering on its promise: e-commerce in Italy is growing – and now even comes with free coffee

10 Sep

Report by Sonia Trubia and Robert Dennis

“E-talia” bucks the downward trend

At their annual “E-commerce in Italia” conference, held earlier this year at the Milan Chamber of Commerce, Casaleggio Associati, presented their regular snapshot of the state of the mouse-driven marketplace in Italy (pdf available here, in Italian). It certainly makes for interesting reading; despite the continuing economic crisis and generally disappointing growth in the economy, e-commerce in the Bel Paese is growing, with the market for online sales in 2014 showing an 8% rise on the previous year. However, when set against the bigger picture of the global e-commerce market, with growth worldwide expected to reach just over 20% this year, it is clear that there is still room for improvement.

The fact remains that online shoppers play an increasingly significant role in the Italian economy (with total turnover for e-commerce worth just over 24bn euros last year) and this is being driven progressively by mobile, which now accounts for 13% of online sales (up from only 5% three years ago).

The two online behemoths, eBay and Amazon, with their vast and ever-expanding range of products to tempt the consumer, their competitive pricing and above all their reputation for reliability – essential for wary purchasers flexing their plastic or using online payment services such as PayPal – continue to dominate the Italian e-commerce market. (63% of Italian online shoppers use Amazon while 57% of customers use eBay.) Despite their relatively much smaller presence, other players, such as the French Pixmania (PixPlace) and Buy-me.it (part of the Mail Boxes Etc. group) are making themselves felt. Additionally, China-based Alibaba and Etsy (which focuses on handmade and vintage items) are gaining a toe-hold.

We called while you were out…

Overall then, the proportion of consumers using e-commerce in Italy is up and the trend is set to continue. But making purchases online is actually only half the story. The really tricky part is getting those products into the hands of the consumer after they have pored over the screen selecting from all the desirable goods on offer and clicked on the final “PAY NOW” button. Completing orders and delivering the merchandise should be straightforward, but this is often where the real frustration begins – both for the vendor as well as the consumer. Most couriers, for example, only deliver parcels during working hours, which, obviously, is inconvenient for most people, especially workers who won’t be at home to take the delivery. If no one picks up the parcels after several visits, then the courier the has to return it to the closest post-office or the delivery centre where it was dispatched from – and the hapless online buyer will have to go and pick it up themselves.

What’s Indabox?

This was exactly the dilemma that two friends from Turin, Giovanni Riviera and Michele Calvo, wrestled with – and came up with a uniquely Italian solution to the problem. At the end of 2014, they launched an app called Indabox, which allows users to look for a convenient delivery spot in their area and have the parcel delivered there, without having to worry about anything else. Indabox now has a steadily expanding network comprising more than 2400 drop-off points, including bars, supermarkets (they are in a partnership with Carrefour) and tobacconists. These business were chosen as drop-off spots because they can be found throughout the country, thus giving users a much greater chance to find a convenient place to have their purchases delivered. Bars are the most popular option, because, unlike other shops or supermarkets, they often close at 10pm, if not later. RelaisColis, the French equivalent of Indabox, is a very successful enterprise, and has a huge network of drop-off and pick-up points (over 4000).

The service offered by Indabox is also affordable. The first Indabox pick-up is free, but from the second time onwards you have to pay a €3 fee (€1,50 goes to the business and €1,50 to the startup itself) each time you pick up your parcel. It’s a price users are willing to pay for the added convenience.

Of course, Indabox is not the only option e-commerce customers have. A less personal alternative is that of using a “locker”, similar to the luggage lockers that used to be a feature of every central station and airport. In Italy, the most active network of lockers is operated by Inpost. Inpost is a “click-and-collect” service allowing online buyers to have deliveries made at specific locations with automated lockers, where they can collect them 24/7. However, while in other countries the locker system works very well, in Italy it hasn’t proved that popular or practical. Inpost, for example, only works with one courier and its network is not as extensive as that of Indabox.

Moreover, Indabox and RelaisColis have a twofold advantage over other apps such as Inpost. On the one hand, they have an interesting social angle, which is not only a key component in disruptive technology startups but also a critical factor in this highly socialized country. Popping in to your local bar to pick up a package naturally enough leads to personal contact, however short or shallow, with shopkeepers, bartenders and other customers. But most importantly for the drop-off points themselves, they can have a knock-on effect in terms of sales. As one of the Indabox founders recently told Wired Italy: “Maybe someone decides to pick up their parcel, which was dropped off at a bar, during their lunch break, and then perhaps they decide to eat a sandwich there or to have a coffee, hence boosting the bartender’s turnover and making a contribution to the domestic market.”

Thanks to startups like Indabox, gaps in the online shopping experience are being filled and the whole process of buying and receiving goods is becoming that much more comfortable and convenient – it certainly avoids the need of staying at home in case you miss the courier or making an unnecessary to pick up your products from an out-of-the way warehouse or post office. And if collecting your online deliveries is also an excuse to enjoy a drink and chat, then so much the better. (Indabox even has an “IndaCoffee Card” which allows you to get every fifth coffee free from participating bars in the network.)

About the authors:

Sonia Trubia is a freelance writer and translator based in Genoa. She speaks Italain, French and English and is currently completing an MA about the British novelist A.S.Byatt.

Robert Dennis is the founder of the Milan Business English Network and Director of Riverstone Language & Communications, which provides English language training and translations.

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Posted in Business English, Business News, Digital, Entrepreneurs, News

An evening of networking and discovery at the first-ever Teachers’ Lounge in Milan

02 Jun

Last Thursday the first-ever Teachers’ Lounge event was held at Fiori Oscuri bar in Milan. The event’s organisers, Robert Dennis of the Milan Business English Network and Russell Lewis of Pearson, were both surprised and delighted by the positive reaction from guests and feedback on the event, which was attended by over 30 teachers and professionals involved in language training.

The Teachers’ Lounge combined the networking and socialising of a typical MBEN event with a unique opportunity to discover more about Pearson’s dedicated range of specialist ELT materials, including a wide selection of online resources as well as books covering everything from grammar to exams to English for Special Purposes (ESP).

In a relaxed and stylish setting, the Teachers’ Lounge allowed guests to mingle and chat (with free refreshments provided by Pearson) while Russell and his team of experts from the world’s largest education company showed off the latest in blended learning solutions, such as MyEnglishLab and the online and offline versions of bestselling courses including Speak Out and Market Leader.

Attendees were also given an interactive card equipped with a NFC chip and a QR code which provides access to special offers from Pearson. These are updated regularly and can be accessed using the Teachers’ Lounge card simply by tapping it with an NFC-enabled smartphone or by scanning the QR code.

During the evening, Robert introduced Russell, who made a short speech thanking everyone for attending and introducing the NFC/QR card to guests. Both organisers thanked Andrew Shearn of Fiori Oscuri for providing such beautiful accommodation: the stunning lower ground floor lounge, complete with tropical plants, sofas and some lightly-chilled ambient beats.

Following the success of the launch event, another Teachers’ Lounge is currently being planned for the autumn. Watch this space for more details or contact Robert Dennis or Russell Lewis to find out how you can register for the event.

Looking forward to seeing everyone again – plus some new faces – at the next Teachers’ Lounge!

Contact details:

Robert Dennis, Milan Business English Network
Russell Lewis, Pearson

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Posted in Business English, Events, Networking

Introducing… the Teachers’ Lounge!

20 May

Staff meetings were never like this: what happened?

The revolution will not be televised, but it may well end up going viral on YouTube: launching later this month, The Teachers’ Lounge will be quite unlike any teachers’ meeting you have ever attended. An evening of great networking in a fabulous setting and the latest edtech ideas and hands-on demos, it’s guaranteed to be a night to remember for the teachers who make their way to the Fiori Oscuri bar on Thursday 29th May at 7:30pm.

Organised by the Milan Business English Network, in association with Pearson, The Teachers’ Lounge will feature a laid back and leisurely look at some of the best teaching materials currently on offer – especially the new apps and online resources that are driving the move towards digitalization in the classroom. The evening will also be a chance to mix and mingle with other colleagues in the elegant surroundings of Fiori’s subterranean lounge.

Russell Lewis, an Education Consultant with Pearson based in Milan, will be on hand with his team to allow teachers to experience first-hand some of the latest innovations in classroom technology (and in fact, mobile tech that goes beyond the classroom itself). While you may have heard about platforms such as MyEnglishLab or are familiar with some of Pearson’s vast range of titles for all levels of learners, the Teachers’ Lounge will provide the ideal setting in which to see these in action – guided by experts who will be delighted to explain the benefits and efficacy of the products and services.

As well as having the chance to see online learning on an iPad you can discover how to simplify many of your everyday teaching and administrative tasks – and save time and energy – while ensuring that your students’ learning outcomes are improving.

At the same time, attendees will be invited to sign up for some exclusive freebies and offers – plus a few other surprises that will be revealed on the night itself. Milan Business English Network events are always a great way to expand your range of contacts as well as meet up with old friends and have a great night out. The combination of MBEN plus Pearson should give you not only access to ideas and resources, but also help boost your professional teaching career. Running parallel with the live event, The Teachers’ Lounge will provide access to a wealth of tips, links and solutions to make your teaching life both easier and more rewarding.

Teachers who have registered on the Eventbrite site can enjoy free drinks, courtesy of Pearson and for anyone who has never been to Fiori Oscuri before you will be surprised and delighted at this hidden gem of Anglo-Italian chic located right in the heart of the trendy Brera art zone.

There will be a strict limit on numbers at this event, so if you haven’t signed up already, you’d better skates on: we’re filling up rapidly!

For more details and any queries relating to the Teachers’ Lounge, please contact either Robert Dennis of the Milan Business English Network or Russell Lewis at Pearson.

School’s out. The Teachers’ Lounge is in. See you there!

THE TEACHERS’ LOUNGE

Thursday 29 May 2014, 19:30 – 22:00

Fiori Oscuri (Sports Bar S.R.L)
Via Fiori Oscuri, 3
Milano

Dress code: smart casual

Click here to register (Eventbrite)

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Posted in Business English, Events, Networking

The Milan Business English Network and Riverstone team up for a networking aperitivo this Thursday…

23 Jan

Come and develop your professional network with us this Thursday

How can you develop new contacts and use your English skills too? What’s the best strategy for advancing your career and extending your professional network? Where can you spend a great evening in sophisticated surroundings with interesting people who share the same approach to doing business as you?

The answer is simple: come to this event – and give your business a boost!

The Milan Business English Network – in conjunction with Riverstone Language & Communication – is holding a business networking aperitivo at the elegant and comfortbale Fiori Oscuri bar in the Brera district. The evening will start at 7:30pm and anyone who has signed up on the event page or belongs to the Milan Business English Network is welcome. You may also bring friends and colleagues. (However, space is limited so please let us know if you plan to come with a group.)

Not only will have a great time, but you will also have the opportunity to make some useful contacts.

For more details, please contact Robert Dennis or Helen Fish.

Why should you join the Milan Business English Network?

We are a rapidly-growing group of professionals with an interest in using, learning or teaching business English. Our members include people from a wide range of business sectors and backgrounds. The Milan Business English Network was founded and is managed by Robert Dennis, a freelance business English teacher and co-founder of Riverstone Language & Communications. You can read articles and interviews about business topics and developing your professional profile here in our online news magazine, NetworkMilan.com. We also have two active online groups which you can connect to via facebook and LinkedIn. The Milan Business English Network organises regular networking events and is a great way of meeting other professionals who want to improve their communication skills and meet new people in Milan and beyond.

How can Riverstone help you extend your network?

Making connections

Success in business today is all about making connections: finding the right people to build great teams, locating new customers and clients – and sourcing the best suppliers and freelancers to help you grow your business.

Riverstone can help you develop the network of contacts you need, especially international contacts in the English-speaking countries.

In order to help companies and individuals make the right connections and contacts we are organising a programme of networking events where you will have the opportunity to meet people and organisations you can do business with.

In collaboration with the Milan Business English Network and other partners we will be hosting a series of business networking events, seminars and workshops.

Date: 24 January 2013
Time: 7:30pm
Location: Fiori Oscuri, Via Fiori Oscuri 3, Milano, Italy

Visit the Riverstone website to discover how they can help your business…

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Posted in Business English, Events, Networking

Riverstone: a new approach to learning business English, networking and social media marketing

23 Jan

Integrating language activities in a company helps achieve success.

Traditionally, language learning has been seen as either a service (or duty) provided by companies to their employees, while communications activities such as translation and providing content for the company website have been seen as separate tasks that can either be done in-house by the marketing team or outsourced to an agency.

Riverstone Language & Communications takes a totally different approach.

A dynamic, new organisation for business English, Riverstone believes that all language-related activities in a company should be integrated and harmonised: the way employees answer the phone and write emails; the language used to present the company in sales meetings with customers; the tone and content on the company’s corporate website and social media presence; and even its advertising media – all of these should resonate with one clear voice that is easy to understand, inspires trust and promotes the core brand values of the business.

By raising the quality of the entire company’s language skills and ability to speak directly to customers and clients, Riverstone can help any organisation achieve its business objectives and assist in building strong, lasting relationships.

Riverstone are also active in helping companies and professionals in a wide range of sectors to put their English language skills into practice by attracting new business and extending their network of contacts. With a programme of regular business networking events and specialist language workshops, Riverstone can enable any company or freelancer to give themselves a competitive advantage in the market place – especially in key foreign markets where communicating in English is essential.

Changing the way companies use English

While many companies have embraced the benefits offered by social media, Riverstone also understands that businesses need to be able to tailor and target their message effectively on a variety of social media platforms, such as facebook, LinkedIn, Twitter and other services. They have developed sophisticated language-based training programmes that help companies focus on the key objectives of communicating effectively via social media: establishing trust; conveying a sense of professionalism and integrity; engaging customers with a clear, compelling message; and building communities based on brands, as well as B2B networks.

Riverstone is owned and managed by Milan Business English Network founder Robert Dennis and entrepreneur Helen Fish. Together they are redefining the role of business English training and communications inside a company. Their model is one of collaboration and discovery: allowing management, employees and customers to speak to each other in a shared, inclusive dialogue that is both natural and productive.

“I would like people in business to think of Riverstone as a single solution for all their language needs: training, internal and external communications, and a stepping-stone towards accessing new markets and customers,” says Helen.

If you would like to discover how Riverstone is shaking up the business English world – and how they can help you business to maximise its potential through an integrated approach to language and communications – please contact either Robert Dennis ([email protected]) or Helen Fish ([email protected]). They will be delighted to provide you with information about their training programmes, workshops and business networking events.

NEW! The Milan Business English Network in association with Riverstone Language & Communications is holding a business networking event at Fiori Oscuri bar in Milan this Thursday. To find out more about this event, please visit the Milan Business English Network facebook event page or see the Riverstone website for details.

Find out more: http://riverlang.com/

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Posted in Business English, Courses, Events, Networking, Speaking

Cracking the mobile payments code: Danielle Dalkie of Network Roma scans the horizon to discern the shape of things to come

25 Sep

Danielle Dalkie

It’s never easy predicting which technology will win out in a fast-growing and ever-changing sector crowded with players who are all touting their latest innovation as the future. And that’s especially true when it comes to working out exactly how people will eventually use their phones to pay when they shop. In this article, specially written for NetworkMilan, entrepreneur and social media strategist Danielle Dalkie considers the implications of PayPal’s ongoing tech spending spree. She also hovers her iPhone over the current state of QR codes and scanning technology to take a snapshot of developments in this rapidly-evolving market. Her conclusions may surprise you…

PayPal’s recent tie-up with Discover Card barely a month ago was yet another in a long line of strategic moves which show the growing importance of mobile as a payment option. Discover (which has just agreed to pay back $200m to millions of consumers who were charged for add-ons such as such as credit score tracking and identity theft protection), allows customers to access their PayPal account in-store by using their mobile phone number and PIN.) PayPal also snapped up credit card scanning service card.io earlier this year. However, while Paypal (which is owned by eBay) would like to think it is leading the mobile payments space their strategy so far seems to be more about acquiring interesting bits of technology to supplement online payments while trying to make it “mobile”. And let’s not forget Zong, another of their acquisitions last year, which also allows consumers to pay using their phone.

Cracking the mobile payments code: Danielle Dalkie of Network Roma scans the horizon to discern the shape of things to come

Card.io is just one of the many different mobile payments technologies PayPal is pinning its hopes on

Card.io provides mobile software that lets consumers use their smartphone cameras to scan credit cards for information, thereby simplifying the process of loading those cards into a digital wallet. Many mobile payment application developers have partnered with card.io to take advantage of its card scanning software, and according to PayPal’s Hill Ferguson those developers will continue to be given access to card.io’s technology.

Rather than backing one technology, PayPal is hedging its bets by backing various players. It’s also keen to head off competition by either controlling the technology used or matching it with something similar, if not indistinguishable, in all but name (and shape). PayPal’s Here, for example, allows merchants to accept a payment on any mobile phone using a detachable card-reader. The service presents a head-on challenge to Square, who have a virtually identical technology. The two systems are so close I think we will leave it to them to hash it out amongst themselves to see who wins this particular battle.

Early last year PayPal endorsed peer-to-peer NFC [Near Field Communication, which allows customers to pay by tapping or holding their phone near a counter-top device. Editor’s note.] Then came the big announcement towards the end of 2011 of their closed loop solution for the consumer, which seemed subsequently to have been completely refocused. Their agreement with Discover seems to complicate the picture even further.

PayPal’s NFC solution for mobile payments can hardly be called agile. Paying with your phone is supposed to be streamlined – so why would I want to have five different apps for my favourite stores? And then the scanner app as well? It’s clunky. This is where Google Wallet shows itself to be the true leader in the field. The NFC wallet is simple and really does cut down the time spent at the check-out. That said, the prospect of NFC as a universally-available function of the mobile phone is still a few years off. So we have two options: QR codes or tags? Whilst the code solution is much cheaper it is not that secure. The problem is that QR codes leaves users vulnerable to hackers who may use the code to lead them to a malicious website or application. And with less than 5 per cent of people having any form of security on their mobile phones, it potentially leaves them wide open to fraud.

This type of technology allows for closed loop solutions – a topic which I covered in a recent blog post here on NetworkMilan, explaining that this is good for merchants but makes it more complicated for the user. So, regular readers will already know I don’t think the current payments systems and solutions on offer are ideal. However, there does need to be a universal solution. The fact that your Google Wallet has Visa – which is accepted worldwide – is convenient. And until the industry can settle on an alternative, multiple closed loop solution, any challenger will always come second to the Visa and MasterCard network.

While scanner apps and barcodes are not without risks or issues, around 21 million American adults used mobile barcodes in 2011, a figure that grew by 147 per cent from the previous year, according to a survey carried out by eMarketer. This positive trend expected is expected to continue over the next few years and it tracks, of course, with the wider take-up of smartphones. (Around a quarter of smartphone owners use mobile barcodes, a figure which is set to continue rising, reaching nearly 40% by 2014). In this survey, consumers said they would use the technology to access discounts, offers or coupons, whereas only 23 per cent of respondents said they would want to use mobile barcodes to actually complete a purchase.

Since the number of consumers using the technology is growing, it makes sense that the Open Mobile Alliance (OMA) has developed a standard for handling 2D barcodes that it hopes will direct mobile phone users to websites more easily. By standardizing the specification for encoding, decoding and the resolution of 2D barcodes, the OMA has said it wants to stimulate the usage of the codes. Hopefully, standards like this will help to protect consumers and reduce the inherent security risks of these payment solutions. For the consumer, such an initiative can only be of benefit to them.

Ultimately, it really all comes downs to the basic economics of supply and demand. Consumers do want to be able to make mobile payments, but the technology we need to provide a universal, seamless and secure service is still a good few years off. I am not saying that QR Codes and scanners are not a great bit of technology; they are. However, it is just not a viable long-term solution.

QR codes for mobile payments? Consumers are not yet sold on the idea (Image: Frank Edens via Wikimedia Commons)

Online retail sales increased by 14% last year to more than £50bn, with predictions that the growth will continue to hit high streets, according to a new report. The increasing popularity of mobile devices, combined with the growth of mobile-based retail sites, is directly related and affected by the increase in online sales generally. Mobile really is the “missing link” between online and retail stores. It is going to be key, and business is fully aware of this. The challenge remains, however, to find a solution that is reliable not only in terms of technology and security, but one which also meets consumers’ increasingly important demands for services that don’t add unnecessary complication to their already busy lives.

Danielle Dalkie is the co-founder of Waspit, an innovative mobile payments service that provides social banking for students. She is based in Rome and works with clients based in Italy, the UK and the US. Danielle has recently founded Network Roma, a LinkedIn group dedicated to facilitating networking opportunities and collaboration among freelancers and companies with a Roman connection.

Still confused by the plethora of mobile payment technologies out there? Check out The Most Important Mobile Payment Infographic Ever created by MobilePaymentsToday.com.

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Blended learning maestro Pete Sharma set to make an impact on Milan at the PSA Symposium

31 Aug

Pete Sharma, one of the world’s leading experts on integrating technology into learning, will be “in the shadow of the Madonnina” this autumn as part of the PSA (Pete Sharma Associates) Symposium. The event on October 4th 2012 in Milan is being hosted by the British Consulate-General and sponsored by SMART Technologies, Richmond ELT and Little Bridge. UK Trade & Investment are also supporting the Symposium.

The title of the Symposium is “L’impatto delle nuove tecnologie sull’insegnamento delle lingue straniere” (“The impact of new technology on foreign language teaching”). This symposium builds on the success of similar events in Spain.

The speakers will include Pete and representatives from the sponsors. The exact topics and content are still to be confirmed, but here is a preview of the programme:

Keynote Presentation

Pete Sharma, Pete Sharma Associates Ltd
“New developments in Language Teaching and Learning in the Digital Age”

Blended learning maestro Pete Sharma set to make an impact on Milan at the PSA Symposium

Pete speaking at a recent ICT Conference
(Photo: British Council)

Technology has changed the teaching and learning of languages. However, technology changes quickly and it is sometimes difficult for teachers to follow new developments. It is not always easy to use new technology well inside and beyond the classroom. In his talk, Pete Sharma will describe some of the most important recent advances in new technology including m-learning, commercially produced digital materials, the interactive whiteboard and the virtual learning environment in the 21st century

Pete started his EFL career as a business English teacher in Madrid, moving to Finland before returning to the UK. He worked as teacher trainer, Director of Studies and school manager before becoming the Group teacher training and development manager for Linguarama, a business English organisation which is now part of the Marcus Evans group. In his capacity as a member of the Group Pedagogical Unit he inspected schools, taught writing seminars in the Middle and Far East, and helped create and run trainer training courses. He has written extensively about technology in language teaching. Pete recently changed from ESP to EAP, and currently divides his time between lecturing at Oxford Brookes University and on the Warwick University pre-sessional courses, and writing. He keeps a blog on using technology in ELT with co-author Barney Barrett. See: www.te4be.com

Luke Baxter & Cathy Smith
Richmond ELT
“Convergence”

This is a term that encompasses many of the most important trends in the “digital world” today. Important examples include how tools, entertainment and work have converged onto a single device, so a person can have, say, a compass, a radio and a spreadsheet on their iPad. Another example and one which is very much at the forefront of digital predictions is “the cloud”, where content and computing converge and become accessible “anytime, anywhere and on any device”.

Using examples from Richmond’s Digital Books and Learning Platforms, this presentation will aim to show how convergence is already affecting ELT publishing. Luke and Cathy will show how many of the traditional components of a publisher’s course offering have already converged in a Digital Book that includes the Student’s Book, Teacher’s Book, Workbook and Class Audio. They will also look at how students can access the Learning Platforms to play games, comment on blogs and communicate with their teacher, who in turn can assign trackable tests and homework activities.

Finally, they will attempt to look forward and hazard some guesses as to how convergence will continue to affect ELT publishing. Can every course component converge onto a single device? Will the divide between paper and digital make any sense in the future? Will this mean the end of the printed book? Should ELT publishers view themselves solely as content providers and thus endeavour to provide this content in whatever way best suits the needs and situations of each individual customer?

Valeria Mordenti
Marketing Manager Italy & South East Europe at SMART Technologies
“The Interactive Whiteboard and Language Teaching”

SMART created the world’s first interactive whiteboard in 1991 and they remain the world’s leading provider of interactive whiteboards. Incorporated in 1987, SMART has been committed to innovation and excellence for more than 25 years and has provided solutions for the education, higher education, business, government and military communities. More than two million SMART Board interactive whiteboards are used by over 40 million students and their teachers, and SMART products are used in more than 175 countries.

Paul Rogers
Little Bridge
“Making English Irresistible to Young Learners!”

Paul is an award-winning author of over forty books for children, as well as of many well-known materials for the teaching of languages, including for teaching English. He’s an experienced linguist and has been both a primary and secondary teacher, as well as a lecturer in Education (at Goldsmiths College, University of London). Taking examples from Little Bridge, Paul will show how an innovative digital resource can:

1. build a bridge between the learner and the English speaking world, setting the language in context through 3D animations and virtual reality

2. build a bridge between traditional teaching methods and the latest computer technology, dealing with grammar, for example, in a painless, natural way.

3. bridge the gap between work and play by making learning fun through a wide variety of motivating games, songs and activity types.

4. build a bridge between home and school by providing activities that children will do for pleasure, whilst allowing the school to keep track of everyone’s progress.

Registration and Contact Details

Entry to the Symposium will be free but by invitation only. Delegates will also need to register with the British Consulate-General. If you would like to attend this event, please contact Byron Russell at PSA:

[email protected]

Check the Events page on the PSA website for further details and updates about the Symposium: http://www.psa.eu.com/event/psa-symposium-milan

You can find out more about Pete Sharma and PSA on their website: http://www.psa.eu.com/

About PSA

Pete Sharma Associates Ltd was founded in October 2008. PSA is an educational consultancy and training organisation for language teachers. PSA runs courses worldwide for teachers of English as a Foreign Language, teacher trainers and academic managers on how to successfully integrate educational technology into their language courses. PSA also advises institutions on hardware and software for language teaching.

PSA has a core team of four directors who are responsible for ensuring that all PSA courses meet the highest standards of quality. The directors keep abreast of educational technology and liaise with the major hardware and software manufacturers and publishers. They use a number of associate trainers, specialised in integrating technology into language courses. Their activities are supported by many associate organisations including The Pyramid Group.

Interested in blended learning? Robert Dennis attended the recent “Digital Transformation in the English Teaching World” event co-hosted by Pearson Longman and the British Council. Read the full report on the Milan English blog:

The perfect blend? Pearson and the British Council team up for “Digital Transformation in the English Teaching World”